Terms of Service

1. Introduction

Welcome to DueAgent Ltd ("DueAgent", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our invoice management and payment follow-up service, including our website, applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By registering for an account, you represent and warrant that you meet these requirements.

2.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access or security breach
• You are responsible for all activities that occur under your account
• We recommend enabling multi-factor authentication for added security

2.3 Business Use

DueAgent is designed for business-to-business (B2B) use. You agree to use the Service only for lawful business purposes and in compliance with all applicable laws and regulations.

3. Service Description

3.1 Core Features

• Automated payment reminder emails to your clients
• AI-powered email generation using Claude AI
• Integration with Xero accounting software
• Invoice tracking and payment status monitoring
• Analytics and reporting on payment patterns
• Customizable email templates

3.2 Service Availability

We strive to provide 99.9% uptime, but we do not guarantee uninterrupted access to the Service. We may suspend or terminate the Service for maintenance, updates, or other reasons at our discretion.

4. Subscription and Billing

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our website and in your account settings.

4.2 Payment Terms

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable unless otherwise stated
• We use Stripe for payment processing
• You authorize us to charge your payment method for recurring fees
• You must provide accurate and complete billing information

4.3 Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of your current billing period. We do not provide refunds for partial months or unused features.

5. User Responsibilities

5.1 Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Send spam, harassment, or abusive content through the Service
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send emails that violate anti-spam laws (CAN-SPAM, GDPR, etc.)
• Impersonate another person or entity
• Upload viruses, malware, or other malicious code

5.2 Email Compliance

You are responsible for ensuring that all emails sent through the Service comply with applicable laws, including but not limited to CAN-SPAM Act, GDPR, and other anti-spam regulations. You must include accurate sender information and provide recipients with a way to opt out of communications.

6. Intellectual Property

6.1 Our Rights

The Service, including all software, content, trademarks, and other intellectual property, is owned by DueAgent Ltd and is protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of all content you upload to the Service (invoices, client data, email templates, etc.). By using the Service, you grant us a limited license to process, store, and transmit your content solely to provide the Service to you.

7. Data Protection and Privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

• We are the data controller for your account and business data
• We use industry-standard security measures to protect your data
• We comply with GDPR and other applicable data protection laws
• You have rights to access, correct, and delete your data

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided "as is" and "as available" without warranties of any kind
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not responsible for the actions or omissions of third-party services (Xero, Stripe, etc.)

9. Indemnification

You agree to indemnify and hold harmless DueAgent Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Content you submit through the Service

10. Termination

10.1 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account from your account settings.

10.2 Termination by Us

We reserve the right to suspend or terminate your account at our discretion if:

• You violate these Terms
• You fail to pay subscription fees
• Your use of the Service poses a security or legal risk
• We discontinue the Service

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email at least 30 days before changes take effect
• Provide a summary of the changes

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law and Disputes

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through arbitration or in the courts of England and Wales.

13. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and DueAgent regarding the Service
• Severability: If any provision is found to be unenforceable, the remaining provisions shall remain in effect
• Waiver: Our failure to enforce any right or provision shall not be deemed a waiver
• Assignment: You may not assign or transfer these Terms without our written consent
• Force Majeure: We shall not be liable for any failure to perform due to circumstances beyond our reasonable control

14. Contact Us

If you have questions about these Terms, please contact us: